TERMS & CONDITIONS

Acceptance of Terms

Welcome to the website of BLUEWAVE PACKAGING SOLUTION SDN. BHD. By accessing our website, browsing products, creating an account, submitting an enquiry, requesting a quotation, placing an order, or using any of our services, you agree to be bound by these Terms & Conditions.

If you do not agree with any part of these Terms & Conditions, you should discontinue use of our website and services immediately.

Products and Services

We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and availability displayed on our website are accurate. However, product information may occasionally contain errors, omissions, or inaccuracies.

Product images are for illustration purposes only. Actual products may differ slightly due to manufacturing variations, supplier updates, packaging changes, lighting conditions, photography settings, or screen display differences.

Customers are responsible for ensuring that products selected are suitable for their intended use, including food service, storage, takeaway, retail packaging, shipping, or commercial operations.

Pricing and Availability

All prices displayed on our website are subject to change without prior notice. We reserve the right to update product prices, promotional offers, shipping charges, and product availability at any time.

In the event of pricing errors, stock discrepancies, technical issues, or incorrect product information, BLUEWAVE PACKAGING SOLUTION SDN. BHD. reserves the right to cancel, amend, or reject affected orders. If payment has already been made for a cancelled order, an appropriate refund will be arranged.

Orders and Payments

All orders are subject to acceptance, stock availability, payment verification, and internal review. Submission of an order does not constitute automatic acceptance by the company.

We reserve the right to reject or cancel orders for reasons including suspected fraud, pricing errors, incorrect customer information, product unavailability, delivery restrictions, payment issues, or operational concerns.

Customers agree to provide accurate billing, delivery, and contact information. We shall not be responsible for delays or losses caused by incorrect or incomplete information provided by customers.

Customer Accounts

Customers who create accounts are responsible for maintaining the confidentiality of their login credentials. Customers are responsible for all activities carried out under their accounts.

If customers suspect unauthorized account access or misuse, they should notify us immediately. BLUEWAVE PACKAGING SOLUTION SDN. BHD. shall not be liable for losses arising from customer failure to protect account details.

Product Use and Compliance

Customers are responsible for using products safely, appropriately, and in accordance with applicable laws, regulations, and industry standards. For food-related packaging products, customers should ensure that the selected products are suitable for their intended food handling, storage, temperature, and usage conditions.

We do not guarantee that every product is suitable for every application unless expressly stated in writing. Customers should seek clarification before purchase if product suitability is uncertain.

Intellectual Property

All content on our website, including text, graphics, images, logos, product descriptions, page layouts, designs, icons, and digital materials, belongs to BLUEWAVE PACKAGING SOLUTION SDN. BHD. or respective rights holders.

Unauthorized copying, reproduction, distribution, modification, publication, or commercial use of any website content is strictly prohibited without prior written consent.

Prohibited Activities

Users must not misuse our website or services. Prohibited activities include attempting unauthorized access, uploading malicious software, interfering with website functionality, scraping data, conducting fraudulent transactions, submitting false information, infringing intellectual property rights, or using the website for unlawful purposes.

We reserve the right to restrict, suspend, or terminate access to our website if misuse is suspected.

Limitation of Liability

To the fullest extent permitted by law, BLUEWAVE PACKAGING SOLUTION SDN. BHD. shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from website use, product purchase, delivery delay, product unavailability, third-party service failures, or inability to use products.

Our maximum liability shall not exceed the amount paid by the customer for the specific product or transaction giving rise to the claim.

Third-Party Services

Our website may rely on third-party providers such as payment gateways, courier companies, hosting services, analytics tools, and other technology partners. We are not responsible for interruptions, errors, delays, or failures caused by third-party services.

Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Malaysia. Any disputes arising from website use, product purchases, or business transactions shall be subject to the jurisdiction of the Malaysian courts.

Amendments

BLUEWAVE PACKAGING SOLUTION SDN. BHD. reserves the right to modify, update, or revise these Terms & Conditions at any time without prior notice. Updated terms will be posted on our website. Continued use of the website after updates are published constitutes acceptance of the revised Terms & Conditions.